Refund policy

Diracs/ abaya collection 

  • Thank you for shopping at dahabthelabel. 
  • Due to the made-to-order and occasion nature of our dirac vol 1 pieces, all sales are final.
  • We do not accept returns, exchanges, or cancellations once an order has been placed. Each dirac is crafted specifically for the client and tailored according to the height provided.
  • However, in the unlikely event that your item arrives with a defect, you must notify us within 3 days of delivery. All pieces are carefully inspected multiple times before dispatch, but if there is a confirmed fault, we will review the matter and provide a suitable resolution.

Please note:

  • Items must be unworn, unaltered, and in original condition.

  • Any claims made after 3 days of delivery will not be accepted.

  • Glitter shedding in the Lemure dirac is considered a natural characteristic of the fabric and not a defect.

By placing an order, you agree to these terms.

 

All Hijabs

Returns & Exchanges

Due to the nature of our products, all sales are final. For hygiene reasons, we do not accept returns or exchanges on hijabs.

Damaged or Faulty Items

  • We take great care in ensuring each piece meets our quality standards. However, if you receive a faulty or damaged item, a claim must be made within 3 days of delivery.
  • We aim to respond to requests within 7 days and if eligible refunds can take up to 14 days to be completed.

To be eligible:

  • The item must be unworn and in its original condition
  • Proof of the issue must be provided (photo/video)
  • When submitting a claim please include your order number
  • Submit your claim at dahabthelabel@outlook.com

 

If approved, we will offer a replacement or refund.Please note we reserve the right to refuse any returns that do not meet the above conditions

You can always contact us for any further questions at dahabthelabel@outlook.com